Privacy Policy

NeuralHire is operated by SoftArtificial. If you have any questions about this policy or how we handle your data, contact us at neuralhire@softartificial.com.

We collect the following categories of personal data:

• Account data: name, email address, and profile information provided when you register via Clerk.
• Interview content: text messages, voice transcripts, and video frames submitted during interview sessions.
• Resume and job description: documents or text you optionally upload for personalised questioning.
• Usage data: features used, session timestamps, interview types, and difficulty levels.
• Billing data: subscription status and payment method information managed by Stripe. We do not store card numbers.
• Technical data: IP address, browser type, device identifiers, and log data collected automatically.

We use your data to:

• Provide and personalise the interview coaching service
• Generate AI-powered feedback, scorecards, and suggested answers
• Track your progress and compute readiness metrics
• Process payments and manage your subscription
• Send transactional emails (account confirmations, billing receipts)
• Detect abuse and maintain platform security
• Improve our AI models and product quality (using aggregated, de-identified data only)

We do not use your interview data to train AI models in any way that is personally identifiable to you.

If you are in the European Economic Area (EEA) or UK, our legal bases are:

• Performance of a contract — delivering the service you signed up for.
• Legitimate interests — improving our service, fraud prevention, and security.
• Consent — for optional communications such as marketing emails (you may withdraw at any time).
• Legal obligation — where required by applicable law.

We do not sell, rent, or trade your personal data. We share data only with:

• Clerk — authentication and identity management.
• Stripe — payment processing and subscription management.
• OpenAI — AI response generation. Interview content is sent to OpenAI's API under their data processing terms.
• Cloud infrastructure providers — hosting and database services (data stored in the EU/UK).

We never share your data with employers, recruiters, or any third parties for advertising purposes.

We retain your account and interview data for as long as your account is active or as needed to provide the service. If you delete your account, all personal data is permanently removed within 30 days, except where retention is required by law.

You have the right to:

• Access — request a copy of the personal data we hold about you.
• Rectification — ask us to correct inaccurate data.
• Erasure — request deletion of your data ("right to be forgotten").
• Portability — receive your data in a machine-readable format.
• Restriction — ask us to limit how we process your data.
• Objection — object to processing based on legitimate interests.
• Withdraw consent — at any time for consent-based processing.

To exercise any of these rights, email us at neuralhire@softartificial.com. We will respond within 30 days.

We use essential cookies for authentication and session management, and analytics cookies to understand how the product is used. See our Cookie Policy for full details.

All data is encrypted in transit (TLS 1.2+) and at rest. We follow industry-standard security practices and conduct regular audits. See our Security page for details.

NeuralHire is not intended for users under the age of 16. We do not knowingly collect data from children. If you believe a child has created an account, contact us immediately.

We may update this policy from time to time. Material changes will be communicated by email or a prominent notice in the app at least 14 days before they take effect. Continued use of the service after changes constitutes acceptance of the updated policy.

Questions about this policy? Contact us at neuralhire@softartificial.com.